Delivery

PLAIN PACKAGING POLICY

All orders are black wrapped, sent in plain cardboard boxes or otherwise discretely packaged. Every order is carefully packed to ensure it arrives safely with you.

DELIVERY
How long will my order take to arrive?

Orders placed before 2pm we aim to dispatch the same day for delivery the next working day (UK mainland) or next 2-5 working days (None UK mainland) using are standard delivery charged at £6.95 (shipping is free when you spend over £100.00)

Heavy orders may be subject to delay and are delivered within five working days. You will be notified by email if your order is delayed.

Orders are sent out Monday to Friday excluding bank holidays.

What happens if I’m not in when my delivery comes?

The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. You can contact the courier using the consignment number and the telephone number which is found on the card, you can then rearrange delivery or collect your parcel in person.

How much does standard delivery cost?

£6.95 is our standard delivery rate, heavy items may be subject to additional costs , any such charge is shown before checkout.

*Please note: free delivery applies to orders over £100.00 to UK Mainland addresses only, excluding any sale items and delivery charge. If you do not see “Free Delivery to UK Mainland on orders over £100” on the product page then this item is excluded and will not contribute to your basket total for the free shipping offer.

I need to have products delivered to me by tomorrow – is that possible?

Please contact us on 01302 341004 and we can arrange a special delivery method for you.

Returning  large items

In the unlikely event you need to return your item, please follow this guide to see how to properly package your item to prevent damage in transportation.

We recommend using the original packaging or bubble wrap to secure the item, please note, suitable packaging can be supplied from us at an additional charge.

1.To prevent excessive movement, please make sure all four corners are covered with the original polystyrene packing or a thick layer of bubble wrap.

2.Any extruding parts such as power plugs or securing bolts should also be covered using the original packaging  or with bubble wrap to prevent damage/scratches to the main unit.

3.Once the item is adequately packaged, it needs to be placed in the original box, or a box of similar size. Boxes must be stood upright at all times.Ensure there is no movement in the box.

4.All boxes must be securely taped on the top AND bottom to prevent the item falling out or parts going missing. All parts are to be returned with the item. Please label clearly.